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Extended right of return until 09/01/2020
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      Support & FAQ - MY LIEBESKIND

      What benefits do I have as a registered customer?

      After registering successfully, you will have access to many additional benefits and information that is only visible to you in your own personal area within the LIEBESKIND Berlin online shop.

      Personal data

      Here you can change your login details and your password. Saving your billing address will simplify and shorten the ordering process. This will make your shopping experience more comfortable.

      Do you want to receive regular updates on the latest fashion trends, seasonal styles and highlights from LIEBESKIND Berlin? Simply sign up for our free newsletter.

      Selecting your payment and shipping method

      As a registered customer, you can choose the combination that is most convenient for you from the variety of payment and delivery options we offer, and define this as your standard method.

      Delivery address book

      Your personal delivery address book saves you the effort of having to enter the entire delivery and billing address every time you order.

      As well as saving a main delivery address, you can also add additional preferred addresses and find them again easily every time you order.

      How do I register?

      The only way to create a personal account for the LIEBESKIND Berlin online shop is to place an order.

      If you don't have an account yet or you haven't logged in before making your purchase, you will automatically be asked to log in or register as the next step. At this stage, as a non-registered customer you can choose between two options: "Register now" or "Continue without registering". By selecting the first option, you will be taken to the next stage of creating your personal account. By selecting the second option, you will be taken to the next stage in the ordering process and you can complete your order without a customer account, as a guest.

      Your privacy is important to us!
      Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
      I agree
      Your privacy settings
      In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
      Search engines
      We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
      Display
      In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
      Portals
      In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
      Affiliates
      We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
      Retargeting
      We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
      Social networks
      We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
      Personalisation
      Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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