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General Terms & Conditions

Terms & Conditions

By placing an order you accept the following General Terms and Conditions of LIEBESKIND GmbH (hereinafter LIEBESKIND Berlin)

  1. EXCHANGE AND THE RIGHT TO WITHDRAWAL
  2. Within 14 days, you may return all items purchased in the LIEBESKIND Berlin Online Shop without stating any reasons to the following address:

    LIEBESKIND Berlin Online Shop
    Michael-Dechant-Str. 11
    96260 Weismain
    Germany

    Please also note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried the items on in a store - and that they must still have the original tags on them. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs of return will borne by customer.

    Please follow the legal instructions of withdrawal according to Item 8 below.

  3. DELIVERY/SHIPPING COSTS
  4. LIEBESKIND Berlin Online Shop delivers to all countries mentioned below as long as stocks last. The cost of shipping is 4,95 € flat. You will find the delivery period for your order during the order process (step 1 to 3). Please be aware that if you are making an advance payment, the delivery period will only begin one day after the transfer has been made (once the bank has received the payment order).

    We deliver to Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden (except Faroe Islands, Greenland, Azores, Madeira, Canary Islands, Martinique, French Guiana). We do not deliver to other countries than the aforementioned.

  5. PRICES AND PAYMENT METHODS
  6. All prices indicated in the LIEBESKIND Berlin Online Shop include the currently valid German VAT. All prices are indicated in Euros.


    You can choose whether you wish to pay the merchandise by MasterCard, Visa Card, Advance Payment or PayPal.

  7. ACCEPTANCE OF ORDERS
  8. The LIEBESKIND Berlin online shop is free to refuse online orders. It is at the LIEBESKIND Berlin online shop's sole discretion whether it accepts an order. The LIEBESKIND Berlin online shop shall notify the order immediately if an online order from LIEBESKIND Berlin cannot be completed.

    The LIEBESKIND Berlin online shop does not accept any orders from customers who are not yet 18 years old.

    An order confirmation does not yet constitute a binding sales contract. The sales contract only takes effect after delivery of the goods.

    The following steps are required to submit your binding order using the online shopping bag system: Please place the selected item(s) in the virtual shopping bag by clicking the "Shopping bag" button. You can open the shopping bag and make changes at any time by clicking on the identical button. Once you have placed the desired item in the shopping bag, click the "Checkout" button, which first directs you to a page with the buttons "Log in", "Register now" or "Continue without registration". After selecting a button, you can enter your personal data or reach the log-in area, provided you have already registered with us. On the following pages you select (1) your billing and delivery address, the delivery method and accept our T&C, and (2) select the payment method before reaching the (3) check and place order page. Here you can check your order data one more time and change or adapt the order by clicking the "change" button if necessary. You can also cancel the order, for example by closing your browser. The order process is completed only after pressing the "Buy now" button. Unless otherwise expressly stated in the item description, all items are delivered without any of the accessories that may be pictured.

  9. TRANSPORT DAMAGE
  10. The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and contact the LIEBESKIND Berlin online shop at once using the hotline at +49 9572 91 60 39 or in another manner (e-mail, post), so that the LIEBESKIND Berlin online shop can maintain any rights against the dispatcher.

  11. STORAGE OF THE CONTRACT TEXT
  12. The contract text is not saved by LIEBESKIND Berlin and cannot be accessed after completing the order process. You can, however, print out the order data immediately after submitting it.

  13. RESERVATION OF TITLE
  14. The goods delivered remain the property of LIEBESKIND Berlin until they have been paid in full.

  15. LEGAL INSTRUCTIONS ON WITHDRAWAL
  16. Right of withdrawal

    You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods.

    To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

    Address the withdrawal to: widerruf@liebeskind-berlin.com
    or by post:
    LIEBESKIND GmbH, Department Digital Business, Stralauer Allee 11, 10245 Berlin, Germany

    You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  17. Effects of withdrawal
  18. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (the costs of return will borne by customer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at:
    LIEBESKIND Berlin Online Shop, Michael-Dechant-Str. 11, 96260 Weismain, Germany

    The deadline is met if you send back the goods before the period of 14 days has expired. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.

    Model withdrawal form
    (Complete and return this form only if you wish to withdraw from the contract)

    -    Send to: LIEBESKIND GmbH, Department Digital Business, Stralauer Allee 11, 10245 Berlin, Germany, E-mail: widerruf@liebeskind-berlin.com
    -    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the provision of the following service(*)
    -    Ordered on (*)/received on (*)
    -    Name of consumer(s)
    -    Address of consumer(s)
    -    Signature of consumer(s) (only if this form is notified on paper)
    -    Date

  19. DATA AND CREDITOR PROTECTION
  20. As a basic principle, all personal data will be handled confidentially.
    Your personal data collected are processed, used and saved for the purpose of handling and carrying out your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders.

    When data is processed, your interests worthy of protection are taken into account as required by law.

  21. WARRANTY
  22. The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). LIEBESKIND Berlin is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At LIEBESKIND Berlin's request, the customer will send the defective goods for examination to the following address:
    LIEBESKIND Berlin Online Shop, Michael-Dechant-Str. 11, 96260 Weismain, Germany

  23. COPYRIGHT AND TRADEMARKS
  24. The content of this website is protected by copyright including all text, graphics, photos, illustrations, images, moving images, sounds and software. Downloading or use of the content is only authorised for private use. Any further publication, transmission, reproduction or other use of the images is forbidden.
    Unless otherwise indicated, all LIEBESKIND BERLIN trademarks used on the website are our trademarks. These may not be used without our prior written approval.

  25. OPERATING INFORMATION
  26. LIEBESKIND GmbH
    Stralauer Allee 10-11
    10245 Berlin
    Germany

    Managing Directors: Claus-Dietrich Lahrs (CEO), Volker Christ, Oliver Hein

    Phone: +49 9572 916039

    E-mail: onlineshop@eu.liebeskind-berlin.com

    AG Berlin Charlottenburg, HRB 161729 B
    USt-ID-Nr. DE223438183

  27. EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
  28. We do not have any influence on the content of websites from other parties that may be linked on our website. We therefore cannot assume responsibility or liability for these contents. The respective provider or operator of these pages is always responsible. The linked pages were checked for possible and identifiable legal violations at the point in time when the links were placed. No infringements of the law were recognizable at the point in time when the links were placed. However, it is not reasonable to constantly monitor the content of the linked pages without specific signs of infringement. As soon as an infringement of the law becomes known, we will immediately remove the links in question.

Updated: 20.06.2020

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We work together with affiliate programmes and use their cookies and tracking methods so that you don’t miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
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We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. To do this, transaction data from our website is recorded, e.g., items you have viewed or placed in your shopping cart. If you decide against having data collected for retargeting purposes, a new window will open and redirect you to our retargeting provider's website. If you wish to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
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To show you exciting promotions and advertisements that are tailored to you on your preferred social media channels, we use their cookies and tracking technologies. To do this, pseudonymous data is transmitted to the networks and, if necessary, merged with other data by the network. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
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We want you to have the best possible personal shopping experience! To continue to improve our user experience and offer you personal recommendations in the online shop and in the newsletter, we collect data pertaining to your activity and buying behaviour in our shop and carry out A/B and multivariate tests on the website. We use cookies and tracking methods in order to do so. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
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