In the LIEBESKIND Berlin online shop your satisfaction is paramount. We want you to feel secure. That is why we have made the protection of your privacy one of our most important tasks.
As a company under private law, we must adhere to the provisions of the Federal Data Protection Act (BDSG) and German Telemedia Act (TMG) in the same way as companies under public law. Therefore, we have taken technological and organisational measures that ensure the compliance of the provisions on data protection.
We protect your personal data with state of the art technology. We use SSL (Secure Socket Layer) to transfer information, which works with a 128 bit encoding to ensure that your personal data cannot be read by third parties. It may occur that our server does not accept older browser versions which only support a 40-bit or 56-bit encryption. This is why we recommend you install a current version of your browser.
Personal data are details about yourself, such as your name and address, date of birth, your e-mail address or telephone number.
Since we take the principle of data minimisation seriously, we do not collect your personal data unless it is absolutely necessary. So when you visit our online shop without buying anything, registering or participating in a competition, you can basically do so without disclosing your identity. When you access our pages, only your IP address, date, time and the pages viewed will be stored in our server. We cannot recognise who you are with this data.
If you wish to place an order, we will ask you to enter your name, address as well as e-mail address, your date of birth and phone number. We require your name and address in order to process your order. We also collect your phone number for a due and smooth processing of your order. It may be necessary to contact you by phone if there are any questions regarding the processing of your order. We solely use your phone number for the above-mentioned purpose. We will neither call you nor send you text messages without good reason. We record your e-mail address in order to be able to confirm your order We solely use your e-mail address for the above-mentioned purpose. It is indispensable for us that you indicate your date of birth to distinguish you clearly from other users with the same name. In addition to this, you must be 18 years of age or older to place orders in the LIEBESKIND Berlin online shop.
When you sign in as a registered user in the personal area 'My Liebeskind’, you will have to enter the same data. This also applies to other cases, e.g. when you register in order to participate in a competition. Your e-mail address in combination with a password you choose yourself serve as your access data. The advantage of registering is that you can use the data you entered once for placing future orders as well. This will save you the time and effort of entering all your data again. If you are not registered as a user in the area 'My Account’, you will have to enter your complete data every time you place an order.
As a registered user in the area ‘My Liebeskind’, you have the possibility to enter only part of sensitive information such as your credit card data and leave out other data relevant for payment. In doing so, you can additionally contribute to the protection of such data, even though encrypted data transmission and especially secure data storage prevent third parties from accessing such data as well as any other personal data.
We use your personal data solely for the purposes we have collected your data for. Your data is used for the purpose of processing your order and your payment in the LIEBESKIND Berlin online shop. As we have assigned an external service provider with processing your orders as well as handling any of your other enquiries, your data has to be transmitted to this company in order to have your orders processed. In order to process your order, your data is transmitted to BFS Baur Fulfillment Solutions GmbH, Bahnhofstr. 10, 96224 Burgkunstadt, Germany.
If you select payment by invoice, your data will also be transmitted in order to check your credit rating and verify your address.
We can obtain information on your previous payment history regarding orders from Germany via infoscore Consumer Data GmbH & Co.KG, Rheinstr. 99, 76532 Baden-Baden, Germany. For orders from Austria, we will obtain this from Deltavista GmbH, Freisinger Landstr. 74, 80939, Munich, Germany.
Please be advised that we will transfer your address data (name, postal address, date of birth) to infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden, Germany for the purpose of carrying out credit checks if you choose to pay by invoice. We will acquire information about your previous payment information and credit information on the basis of mathematical-statistical techniques obtained using your address data.
In the case that payment is overdue by an extended period, your data will also be saved and used for debt recovery purposes by Arvato infoscore Germany as the debt-collection agency for Germany – and Arvato infoscore Austria for Austria. Of course, all of our other service providers are also committed to comply with the regulations of our data protection policy.
Your data is neither transmitted nor handed over for any other purposes to any other third parties. Neither will LIEBESKIND Berlin trade or sell your personal data.
You can of course also place an order by contacting our call centre (for the phone number see menu point 'Contact’ in the online shop).
As well as simply processing your order, we would also be pleased to send you customised information about the world of LIEBESKIND Berlin.
Insofar as you have expressly accepted it, we will also collect, save, process and use your data for marketing campaigns, especially for mailings, newsletters, text messages, phone campaigns, mails and for the purposes of market research; moreover, we will forward your data to third parties commissioned by LIEBESKIND Berlin, where the data is saved, processed and used according to the above-mentioned purposes on behalf of LIEBESKIND Berlin
We use two types of cookies: “session cookies” and “permanent cookies”. Session cookies are temporary cookies which are automatically deleted when you close your browser. These cookies are necessary for the proper running of the functions in our online shop, for instance.
Also during your visit to the LIEBESKIND online shop, data needed for the smooth functioning of the online shop is stored in permanent (persistent) cookies on your computer. These are automatically deleted by your computer after they expire or if you delete them yourself before they expire. All permanent cookies used by us expire within six months.
Most browsers accept cookies automatically. You can normally change your browser settings if you would prefer not to send this information. In this case, however, you will not be able to make use of the full range of services of our website, for example, you will not be able to place any orders. You yourself determine to what degree you enable cookies. To enable, disable, view or delete cookies, please use the Help function of your browser.
For the demand-driven design and optimisation of this website, solutions and technologies from econda GmbH ( http://www.econda.de ) are used to collect and save anonymised data as well as create user profiles from this data using pseudonyms. Cookies which enable the recognition of a browser are used for this purpose. However, user profiles are not combined with the data concerning the holder of the pseudonym without the explicit consent of the visitor. In particular, IP addresses are made unrecognisable immediately after entry, whereby user profiles cannot be matched with IP addresses. Visitors of this website can object to the collection and storage of data at any time here.
EcondaExactag GmbH collects and saves data on this website and its subpages for marketing and optimisation purposes. Anonymous user profiles can be created from this data. For this, cookies can be used, as well as a technology called fingerprints. Cookies are small text files which are saved locally on the browser cache of the person visiting the website. Fingerprint technology saves the browser’s environment variables in a database without saving data which clearly relates to the user, such as an IP address. The cookies and/or fingerprint enable the recognition of the browser. The data compiled using Exactag technologies will not be used to identity visitors to this website without the explicit consent of the person concerned. Personal data is in principle never collected. You can object to the storage of your anonymous visitor data for the future using this link. To guarantee that data storage does not take place, a cookie is placed in your browser. This cookie is called “optout” and is placed by “exactag.com”. It must not be deleted as long as the objection to data storage stands. If you would like to object to the storage of your anonymous visitor data for the future, please click here.
OptimizelyIn the LIEBESKIND Berlin online shop, technologies from Optimizely, Inc. (55 New Montgomery St. #888, San Francisco, CA 94105, USA) are used to collect and save the session and interaction data of website visitors in order to determine how users move around on individual pages, how they get there and what they do there. This information is used to improve the content and user friendliness of the pages and to optimise the visit. Please be aware that cookies can be used for the purpose. The session and interaction data are never processed in a way that can be related to the individual, they are processed pseudonymously. Furthermore, you can deactivate Optimizely tracking at any time (and thereby prevent data generated by the cookie and relating to your use of the website – including your IP address – from being collected and processed by Optimizely), by following the instructions on https://www.optimizely.com/opt_out/.
Google AdWords conversion trackingWe use the online advertising program “Google AdWords” and the conversion tracking within the scope of Google AdWords. Google conversion tracking is an analytical service of Google Inc. (1600 Ampitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When you click on an advertisement placed by Google, a conversion tracking cookie is placed on your device. These cookies expire after 30 days, do not contain personal data and so cannot be used for personal identification.
Google RemarketingWhen you visit certain pages in the LIEBESKIND Berlin online shop or in the Fashion App, we have integrated a program code provided by Google Inc., 1600 Ampitheatre Parkway, Mountain View, CA 94043, USA. A code, which Google previously saved in a cookie in your browser, is transmitted to Google through this. In this way, Google can see that you have accessed certain pages of ours (e.g. the initiation of the ordering process). Later, if you perform Google searches or see advertisements from the Google network on other websites, we have the possibility of presenting you targeted ads of our products there (known as remarketing). If you have a Google account, Google can link this data with your Google account.
Microsoft Bing conversion trackingThis website uses the conversion tracking of Bing Ads (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). When you click on a Bing advertisement, a cookie is placed on your device. This enables both Bing and the owner of the website to recognise that someone has been redirected to the website from a Bing ad and has made it to a predetermined target page (conversion page). If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. The deactivation can also be carried out using the following link: http://choice.microsoft.com/de/opt-out You can find further information on data protection and on the cookies used for Microsoft Bing on the Microsoft website: https://privacy.microsoft.com/de-de/privacystatement
Facebook website Custom Audiences (Custom Audience pixel)In the realm of usage-based online advertising, we make use of the “Custom Audience pixel” from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous for us, which means that we cannot see the personal data of individual users. However, this data is saved and processed by Facebook, which we will inform you of to the best of our knowledge. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.
You can object to the processing and use of your data for advertising and marketing purposes at any time by sending a message to ONLINESHOP@LIEBESKIND-BERLIN.COM . Once we receive your objection, we will no longer use or process the data affected by this decision for marketing purposes and will stop sending advertising materials immediately. Data which is still required for billing and accounting purposes in the context of incomplete orders remains unaffected by any such objection.
The software from Olapic Inc. (“Olapic”) is used on the website. Olapic users can upload their own photos using Instagram or using the website, in the format specified on the website, as well as optional text (hereinafter referred to as "Post"). The posts appear in the LIEBESKIND BERLIN online shop. Users can withdraw their consent for the use of the photos in the online shop at any time. Please send your objection to email@example.com.
We offer the possibility of logging in to our “Olapic” service using Facebook Connect. An additional registration is therefore not possible. When logging in, the Facebook login screen will open, where you can log in using your Facebook details. This connects your Facebook profile with our service. As a result of this connection we automatically receive the following information from Facebook Inc.: e-mail address, Facebook username, first and last name, and profile picture. From this data, we exclusively use your username and profile picture. This information is essential for the conclusion of the contract, in order to identify you. Your username and profile picture will also be displayed together with the photo that you wish to post using Olapiac. You can find further information about Facebook Connect and its privacy settings in the Data Policy and Terms of Service of Facebook Inc.
Our data protection policy only refers to the web sites of the LIEBESKIND Berlin online shop. LIEBESKIND Berlin has no influence on the providers of linked web sites and their compliance to the principles of data protection.