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Support &FAQ - Customer service and contact

Who can I contact if I have any questions regarding the LIEBESKIND Berlin online shop?

You can reach us at any time for questions concerning the LIEBESKIND Berlin online shop, for example regarding orders, services or how our shop works via e-mail at

onlineshop@eu.liebeskind-berlin.com

You can contact us by phone from Monday to Friday from 8 am to 8 pm and Saturday from 8 am to 6 pm (CET) at:
+ 49 9572 91 60 39

Or by post via the following address:

LIEBESKIND Berlin Online Shop
Customer Service team
Bahnhofstraße 10
D-96224 Burgkunstadt

Legal information about the operating company of the LIEBESKIND Berlin online shop can be found under "Site notice".

Who can I contact if I have any questions that aren't in relation to the LIEBESKIND Berlin online shop?

Please direct any questions pertaining to our retail outlets to the store in question. The employees there will help you quickly and competently. Please note that the LIEBESKIND Berlin online shop cannot help you in any way with these type of questions.

You can find the closest point of sale for LIEBESKIND Berlin products quickly and easily by using the Storefinder, located in the main menu, or at the top right of the page next to "MY LIEBESKIND". Here you will find the addresses of every LIEBESKIND Berlin store, as well as many of our trading partners.

For questions, ideas or criticism for LIEBESKIND Berlin that are not addressed in the online shop, please send us an e-mail via: onlineshop@eu.liebeskind-berlin.com

Can I also order by phone?

Of course you can also place an order by phone for any items available in the LIEBESKIND Berlin online shop.

You can contact us by phone from Monday to Friday from 8 am to 8 pm and on Saturday from 8 am to 6 pm on

+49 (0) 9572 916039

Subscribe to the newsletter and receive a 20€* voucher.
*Stay up to date with the latest news about new campaigns, discounts and vouchers for the Liebeskind Berlin online shop by subscribing to the Liebeskind newsletter. Some campaigns, voucher codes and discounts are offered exclusively to newsletter subscribers.
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To give you an ideal user experience that is tailored to your individual needs, both in our online shop and with our advertisements, we work together with various service and technology providers and use cookies and tracking methods. We have summarised all of these services to provide you with the following overview. You can freely select which services you choose to consent to in accordance with Article 6 (1) lit. a of the EU General Data Protection Regulation (GDPR) for data processing. You can withdraw your consent at any time by changing your privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
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We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in standard search engines with relevant search queries in the future too. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. This data is pseudonymised and transferred to the search engine providers.
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To be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimise advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
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In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise the product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you don’t miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. To do this, transaction data from our website is recorded, e.g., items you have viewed or placed in your shopping cart. If you decide against having data collected for retargeting purposes, a new window will open and redirect you to our retargeting provider's website. If you wish to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
To show you exciting promotions and advertisements that are tailored to you on your preferred social media channels, we use their cookies and tracking technologies. To do this, pseudonymous data is transmitted to the networks and, if necessary, merged with other data by the network.
Personalisation
We want you to have the best possible personal shopping experience! To continue to improve our user experience and offer you personal recommendations in the online shop and in the newsletter, we collect data pertaining to your activity and buying behaviour in our shop and carry out A/B and multivariate tests on the website. We use cookies and tracking methods in order to do so.
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