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Support & FAQ - Data protection and security in the LIEBESKIND Berlin online shop

Information about data protection in the LIEBESKIND Berlin online shop

In the LIEBESKIND Berlin online shop your satisfaction is paramount. We want you to feel safe and for this reason we view the protection of your privacy and, by extension, your personal information as one of our most important responsibilities.

The data collected from you will be used and saved for processing and completing your order. It may be necessary to transfer information to affiliated companies and/or service partners in the course of processing the order. We also use your data for more personalised customer service, for example, for competitions or offers in our LIEBESKIND Berlin online shop.

For the purposes of verifying your address and credit history, it may be necessary to transfer your data to a company we have contracted to carry out this service for us. In processing your data, any sensitive information will of course be treated in accordance with the legal requirements.

Beyond those purposes listed above, we will use use your data for our own marketing purposes, particularly for advertising LIEBESKIND Berlin products, provided you expressly agree to it.

You can revoke your consent of your data to be processed, transferred or in any other way used for marketing purchases at any time by informing LIEBESKIND Berlin (datenschutz@liebeskind-berlin.com ). Once we receive your revocation, we will no longer use or process the data affected by this decision for marketing purposes and will stop sending advertising materials immediately.

You can learn more in our privacy policy, which is found in the lower menu bar.

Information on data security in the LIEBESKIND Berlin online shop

We protect your personal data with state of the art technology. We use SSL (Secure Socket Layer) to transfer information, which works with a 128 bit encoding to ensure that your personal data cannot be read by third parties. In addition, we prevent unauthorised third parties from gaining access to your data by saving everything to a computer that is not connected to the internet.

How do I choose a secure password?

We recommend that you ensure your new, chosen password is secure:

  • The password must contain at least 6 characters
  • The password must contain at least 1 capital letter (A-Z)
  • The password must contain at least 1 special character
    ($ % / ( ) [ ]{ } = ? ! . , - _ * | + ~ #)
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Your privacy is important to us!
We use cookies and tracking methods on our website so that we can provide you with extensive advice and make recommendations that are selected for you. In your Privacy Policies, you can see which services we use and decide for yourself if, and to what extent, you would like to agree to these services. You can also change these settings any time at a later date.
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Your privacy settings
To give you an ideal user experience that is tailored to your individual needs, both in our online shop and with our advertisements, we work together with various service and technology providers and use cookies and tracking methods. We have summarised all of these services to provide you with the following overview. You can freely select which services you choose to consent to in accordance with Article 6 (1) lit. a of the EU General Data Protection Regulation (GDPR) for data processing. You can withdraw your consent at any time by changing your privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
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Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in standard search engines with relevant search queries in the future too. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. This data is pseudonymised and transferred to the search engine providers.
Display
To be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimise advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
Portals
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise the product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you don’t miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. To do this, transaction data from our website is recorded, e.g., items you have viewed or placed in your shopping cart. If you decide against having data collected for retargeting purposes, a new window will open and redirect you to our retargeting provider's website. If you wish to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
To show you exciting promotions and advertisements that are tailored to you on your preferred social media channels, we use their cookies and tracking technologies. To do this, pseudonymous data is transmitted to the networks and, if necessary, merged with other data by the network.
Personalisation
We want you to have the best possible personal shopping experience! To continue to improve our user experience and offer you personal recommendations in the online shop and in the newsletter, we collect data pertaining to your activity and buying behaviour in our shop and carry out A/B and multivariate tests on the website. We use cookies and tracking methods in order to do so.
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