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      Support & FAQ - Data protection and security in the LIEBESKIND Berlin online shop

      Information about data protection in the LIEBESKIND Berlin online shop

      In the LIEBESKIND Berlin online shop your satisfaction is paramount. We want you to feel safe and for this reason we view the protection of your privacy and, by extension, your personal information as one of our most important responsibilities.

      The data collected from you will be used and saved for processing and completing your order. It may be necessary to transfer information to affiliated companies and/or service partners in the course of processing the order. We also use your data for more personalised customer service, for example, for competitions or offers in our LIEBESKIND Berlin online shop.

      For the purposes of verifying your address and credit history, it may be necessary to transfer your data to a company we have contracted to carry out this service for us. In processing your data, any sensitive information will of course be treated in accordance with the legal requirements.

      Beyond those purposes listed above, we will use use your data for our own marketing purposes, particularly for advertising LIEBESKIND Berlin products, provided you expressly agree to it.

      You can revoke your consent of your data to be processed, transferred or in any other way used for marketing purchases at any time by informing LIEBESKIND Berlin (datenschutz@liebeskind-berlin.com ). Once we receive your revocation, we will no longer use or process the data affected by this decision for marketing purposes and will stop sending advertising materials immediately.

      You can learn more in our privacy policy, which is found in the lower menu bar.

      Information on data security in the LIEBESKIND Berlin online shop

      We protect your personal data with state of the art technology. We use SSL (Secure Socket Layer) to transfer information, which works with a 128 bit encoding to ensure that your personal data cannot be read by third parties. In addition, we prevent unauthorised third parties from gaining access to your data by saving everything to a computer that is not connected to the internet.

      How do I choose a secure password?

      We recommend that you ensure your new, chosen password is secure:

      • The password must contain at least 6 characters
      • The password must contain at least 1 capital letter (A-Z)
      • The password must contain at least 1 special character
        ($ % / ( ) [ ]{ } = ? ! . , - _ * | + ~ #)
      Your privacy is important to us!
      Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
      I agree
      Your privacy settings
      In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
      Search engines
      We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
      Display
      In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
      Portals
      In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
      Affiliates
      We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
      Retargeting
      We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
      Social networks
      We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
      Personalisation
      Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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