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SUPPORT & FAQ
TECHNICAL REQUIREMENTS

Which installations or settings do I need to best use all of the functions in the online shop?

In order to display the LIEBESKIND BERLIN online shop correctly and benefit from its full range of features, we recommend that you use a current version of the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Opera
  • Chrome

We also recommend that you deactivate pop-up blockers and accept cookies in your browser settings, or else you may only be able to use certain features in our online shop to a limited extent.

Cookies enable us to recognise you when you visit our website and to recall the details of your shopping bag should you visit a different website in between times.

WHAT ARE COOKIES?

Cookies are alphanumeric identifiers, which we transmit to the hard drive of your computer via your Internet browser. They allow our systems to recognise your browser and provide you with services such as saving your shopping bag.

The help function in the menu bar of most Internet browsers explains how you can prevent your browser from accepting new cookies, how you can ensure that your browser informs you whenever you receive a new cookie and how to disable all the cookies you have received.

Furthermore, if you share a computer with others and the browser is configured to accept cookies, we recommend that you always log out completely once you have finished using the computer.

You can find further information about cookies in our Privacy Policy.

HOW CAN I ENABLE/DISABLE COOKIES?

Below you will find some tips on cookie settings for the most popular browsers. You can find more information in your software handbook or on your browser provider's website.

Internet Explorer for Windows:

  1. Click on the "Extras" function in the upper menu bar
  2. Select "Internet options" from the sub menu and then select "Data protection"
  3. Set the Internet settings to "Medium" and confirm this by clicking "OK"

If you only wish to permit cookies for a particular website, proceed as follows:

  1. Click on the "Extras" function in the upper menu bar
  2. Select "Internet options" from the sub menu and then select "Data protection"
  3. Leave the Internet settings as they are in the data protection menu and click the "Edit" button in the "Websites" section below
  4. 4. Enter www.liebeskind-berlin.com and select the option "Allow" To finish, confirm this by clicking "OK"

You can find further information about cookies in our Privacy Policy.

Subscribe to the newsletter and receive a 20€* voucher.
*Stay up to date with the latest news about new campaigns, discounts and vouchers for the Liebeskind Berlin online shop by subscribing to the Liebeskind newsletter. Some campaigns, voucher codes and discounts are offered exclusively to newsletter subscribers.
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Your privacy is important to us!
We use cookies and tracking methods on our website so that we can provide you with extensive advice and make recommendations that are selected for you. In your privacy settings, you can see which services we use and decide for yourself if, and to what extent, you would like to agree to these services. You can also change these settings any time at a later date.
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Your privacy settings
To give you an ideal user experience that is tailored to your individual needs, both in our online shop and with our advertisements, we work together with various service and technology providers and use cookies and tracking methods. We have summarised all of these services to provide you with the following overview. You can freely select which services you choose to consent to in accordance with Article 6 (1) lit. a of the EU General Data Protection Regulation (GDPR) for data processing. You can withdraw your consent at any time by changing your privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in standard search engines with relevant search queries in the future too. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. This data is pseudonymised and transferred to the search engine providers.
Display
To be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimise advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
Portals
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise the product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you don’t miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. To do this, transaction data from our website is recorded, e.g., items you have viewed or placed in your shopping cart. If you decide against having data collected for retargeting purposes, a new window will open and redirect you to our retargeting provider's website. If you wish to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
To show you exciting promotions and advertisements that are tailored to you on your preferred social media channels, we use their cookies and tracking technologies. To do this, pseudonymous data is transmitted to the networks and, if necessary, merged with other data by the network.
Personalisation
We want you to have the best possible personal shopping experience! To continue to improve our user experience and offer you personal recommendations in the online shop and in the newsletter, we collect data pertaining to your activity and buying behaviour in our shop and carry out A/B and multivariate tests on the website. We use cookies and tracking methods in order to do so.
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