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      Support & FAQ - Shipping, delivery times and payment options

      How much are the shipping costs?

      Your order from the international LIEBESKIND Berlin online shop will be shipped by DHL Worldwide. Shipping costs are €4.95.

      How long will it take until my order arrives?

      Depending on the country of destination, delivery time is approx. 4-10 working days. If you have decided to pay in advance, the period begins one day after completing the transaction (issuing a payment order to the bank).

      Where does LIEBESKIND Berlin deliver to?

      The LIEBESKIND Berlin online shop delivers to the following countries: Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique, French Guiana, etc.). Please select the European LIEBESKIND Berlin online shop at the upper LEFT of the page to place an order in one of these countries. Deliveries to countries not included in the list above are currently not possible for logistical reasons.

      What can I do if my package never arrives?

      You will receive a dispatch confirmation as soon as your package leaves our warehouse. Delivery takes approx. 4-10 working days. During this time, you can check the status of your package with your tracking number at the following this link.

      If your package does not arrive despite a confirmation of delivery, please enquire with your local service point first. It could be that your package was delivered to a neighbour, or that it was brought to one of the delivery partner's branch offices. If a local DHL representative is not able to tell you where your shipment is, please contact our service team. We will help you in trying to locate it. You can reach us at any time via e-mail at onlineshop@eu.liebeskind-berlin.com.

      We are available to take your calls Monday to Friday from 10:00 am to 5:00 pm (CET) at +49 9572 91 60 39

      How can I pay?

      Payment by credit card

      We accept current Visa and MasterCard credit cards. Furthermore, we guarantee that your highly sensitive information is completely secure against access by a third party, as we use the latest technology to protect this information and send all data entered encrypted via a 128 bit SSL connection

      The amount of the invoice will be booked to your credit card when you submit your order. Your credit card will only be charged once the order has been handed over to the delivery partner. If you wish to return an item, we will re-credit the amount to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for any shipping fees incurred when returning goods. This includes express delivery fees.

      Payment via PayPal

      When you select PayPal as your payment method at the checkout and click "next", you will be automatically redirected to your PayPal account. PayPal enables you to pay simply by entering your e-mail address and password. Your PayPal account will be charged with the corresponding amount and you will receive a confirmation of payment via e-mail.

      Payment via Advance Payment

      When you select advance payment as your payment method, the items you ordered will only be shipped after receipt of the invoice amount. Once your order is complete, you will receive an e-mail with all of the information necessary to make a bank transfer. Your desired items will be reserved for you until we receive your payment. However, we would ask you to bear in mind that this reservation can only be upheld for a maximum of ten days.

      How much is the minimum order value?

      There is no minimum order value in the LIEBESKIND Berlin online shop.

      Are the products I select always going to be available?

      Normally only items that are actually available will be displayed in our online shop. Although our data bank is updated frequently, exceptions can occur where an article has already sold out when you go to place your order.

      We will, however, check the availability of the products you select automatically before completing the ordering process and if in the meantime an item has become unavailable, a notification will appear on your screen instantly.

      Unfortunately, in cases where several people order the same item simultaneously and only one item is available, we can only inform you whether or not we can deliver the desired item after your order has been processed. We will tell you as soon as possible if we cannot fill an order because an item is out of stock.

      Is it possible that out-of-stock products will become available again later?

      Yes, it is always possible that a particular size and/or colour of an item that was out of stock will become available again later. Therefore, it pays to stop by the LIEBESKIND Berlin online shop at regular intervals to check whether the item you wanted is available.

      Can LIEBESKIND Berlin provide information regarding when individual items will be available again?

      No, unfortunately it is not possible for us to provide specific information on whether or not an item will be available again at a later date. Our Customer Service team will be happy to help you.

      You can reach us at any time via e-mail at onlineshop@eu.liebeskind-berlin.com.

      Why do I have to give my phone number and date of birth when I place an order?

      Our goal is to provide you with the best service possible. Above all, this means the quick and easy processing of your order. We will use your telephone number to clear up any questions that may come up regarding your order as quickly and simply as possible. Your personal data will be treated as strictly confidential.

      Your privacy is important to us!
      Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
      I agree
      Your privacy settings
      In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
      Search engines
      We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
      Display
      In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
      Portals
      In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
      Affiliates
      We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
      Retargeting
      We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
      Social networks
      We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
      Personalisation
      Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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