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Extended right of return until 09/01/2020
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      Support & FAQ - Functions in the LIEBESKIND Berlin online shop

      How do I find the item I am looking for?

      In the upper navigation bar, directly below the LIEBESKIND Berlin logo, you will find the following categories: NEW, BAGS, ACCESSORIES, SHOES, FASHION, MEN, SALE, LOOKS & BLOG.

      If you would like to filter the results according to these different subcategories, hover over the category you want with the mouse. In the window that opens, select your desired subcategory with the click of the mouse, for example: The BAGS category contains the subcategories: ALL BAGS, HANDBAGS, SHOULDER BAGS, BEACH BAGS, CLUTCH BAGS & SHOPPERS.

      If you would like to see a complete overview of all available items, please click on one of the categories listed. Here you can select a specific item to see an enlarged, detailed product view with all of the relevant product information.

      The quickest way to find a specific item is by using our search function. Simply enter the desired search term, e.g. coat or blouse, in the search box at the top right and all available items with this term will be displayed instantly. Of course, you can also search using the item number or name as well, such as: BERLIN BAG.

      In the LOOKS category you will find an overview of all current collections sorted by trend, along with style suggestions.

      In the BLOG category, which you will also find in the upper navigation bar, you can find out everything you need to know about LIEBESKIND Berlin, our campaigns and the LIEBESKIND Berlin lifestyle.

      How can I make best use of the search function?

      Link search terms:
      You may enter several search terms in order to get the best possible search results. Separate the individual terms with a space. Link, for example, the colour or size together with the item group you are looking for, e.g. red blouse, black trousers. What's more, you can also search via the item name, such as: BERLIN BAG.

      How do I find out what's new in the LIEBESKIND Berlin online shop?

      You can get a complete overview of all new items from the "NEW!" menu item, found in the upper navigation bar.

      What's the fastest way to find reduced items?

      Under the SALE SALE category, you will find a complete overview of all reduced items in the LIEBESKIND Berlin online shop.

      What information will I receive about individual items?

      The item view feature offers a front view for all items. Additionally, for many items there is a rear view, a zoom function or a detailed view. The item description will provide you with all relevant information for each piece, including style, features, material and care instructions.

      What's more, you can find suggestions for "matching items" that complement the selected item to put together a complete outfit, under "RECOMMENDATIONS"

      Can I have suggestions for matching items or outfits?

      Coordinating items are usually suggested in the product info you receive about individual items you selected. These items could be fashionably coordinated fabrics or matching accessories. By clicking on the suggestion, you will be forwarded directly to this item

      How do the shopping bag and order placement work?

      The SHOPPING BAG, located at the top right hand side of the page, means you can always see how many items you have in your shopping bag and the total price of all the items. Move your mouse over the SHOPPING BAG to view small pictures of the items in your shopping bag.

      You can look through your list of items by clicking on the SHOPPING BAG symbol. Here you will find details on the products in your shopping bag and how much each of them cost. Please check that you have the correct quantity and colour of the selected item in your shopping bag. Here you can correct the information as often as necessary by clicking on the "Change item details" button and then continue shopping or conclude your order.

      If you want to conclude your order, click on "Proceed to checkout". This will automatically redirect you to our secure server. Once you have entered all of your personal data, click on "Buy now" to place your order. If the system accepts your order, you will receive an automatic confirmation e-mail that lists every item in the order one more time. You will receive an additional e-mail as soon as the order has left our logistics centre.

      Your privacy is important to us!
      Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
      I agree
      Your privacy settings
      In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
      Search engines
      We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
      Display
      In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
      Portals
      In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
      Affiliates
      We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
      Retargeting
      We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
      Social networks
      We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
      Personalisation
      Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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